Digital Designer
Digital Designer
UX | Web design
I was lead visual designer on the redesign of Samsung’s repair booking experience during my time at R/GA. I worked closely with the lead UX designer to enhance the existing solution to streamline the end to end customer experience that is now live.
Design Director: Dim Scoutas | UX Designer: Ming Wei Chan
Consolidated multiple journeys into two distinct user journeys
Users can identify their device issue quickly and efficiently
Broken screen user journey - mobile
User journey for sending their phones for repair
Date selection for an in-store appointment; screen replacement selection